Privacy Policy – Green Light Global Ltd

Privacy Policy

Last updated: November 2025

Welcome to Green Light Global Ltd (“we,” “our,” or “us”).
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, contact us, or receive care and support services from us.

1. Who we are

Green Light Global Ltd
Registered Office: 26 Millwards, Hatfield, United Kingdom
Company Registration Number: 16727140
CQC Approved Provider

If you have any questions about this policy or how we handle your data, you may contact us at:
📧 info@greenlightglobal.fshconsultancy.co.uk
📞 +44 7349 531 675

2. Information We Collect

We may collect and process the following categories of information:

Full name, address, phone number, and email address
Date of birth and gender
Next of kin or emergency contact details
Medical conditions, care plans, medications, and treatment history
Details relevant to providing domiciliary and personal care services
CVs, employment history, references, DBS check details, training records
IP address, browser type, and device information (via cookies or analytics)
Messages or enquiries submitted through our online contact form
Call logs or emails exchanged for care coordination

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

3. How We Collect Information

We collect data in the following ways:

Directly from you (through forms, calls, emails, or care visits)
From family members, GPs, or healthcare professionals (with consent)
Automatically when you visit our website (via cookies and analytics tools)
Through job applications, interviews, or employment onboarding

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

4. Legal Basis for Processing Data

We process personal information under one or more of the following lawful bases:

Consent – where you have given clear permission.
Contractual necessity – to provide care services or fulfill employment contracts.
Legal obligation – to comply with regulations (e.g., CQC, HMRC, safeguarding laws).
Vital interests – to protect life or wellbeing in emergencies.
Legitimate interests – to operate and improve our services.

5. How We Use Your Information

We use your information to:

Provide high-quality domiciliary and personal care services.
Develop and review individualised care plans.
Communicate with clients, families, and healthcare professionals.
Manage staff employment, payroll, and training.
Respond to enquiries and provide requested information.
Maintain regulatory compliance and quality assurance.
Improve our website, communication, and customer experience.

6. Sharing Your Information

We do not sell or rent personal data.
We may share relevant information with:

Healthcare professionals (GPs, nurses, hospitals) involved in your care.
Family members or legal representatives (where appropriate and consented).
Regulatory bodies such as the Care Quality Commission (CQC), NHS, or local authorities.
Payroll providers, insurers, or legal advisers (for staff administration).
IT service providers or data processors who support our systems (under confidentiality agreements).

All third parties are required to maintain strict data protection standards.

7. Data Retention

We retain personal data only for as long as necessary:

Care service records: minimum of 7 years after service ends (per CQC guidance).
Employee records: up to 6 years after employment ceases.
Enquiry data: up to 2 years after last contact unless otherwise requested.
After these periods, data will be securely deleted or anonymised.

8. Data Security

We implement robust security measures to protect your data:

Encrypted storage and password-protected systems.
Limited staff access based on job role.
Secure file transfer and communication channels.
Regular staff training on confidentiality and GDPR compliance.

While we take every precaution, no method of online transmission is 100% secure; however, we continuously monitor and improve our security practices.

9. Your Data Protection Rights

Under the UK GDPR, you have the right to:

Access – request copies of your personal data.
Rectification – correct inaccurate or incomplete information.
Erasure (“Right to be forgotten”) – request deletion of data under certain conditions.
Restriction – limit how your data is processed.
Data portability – request data transfer to another provider.
Objection – oppose processing where legitimate interests apply.
Withdraw consent – if you previously consented, you can withdraw at any time.

To exercise these rights, contact:
📧 info@greenlightglobal.fshconsultancy.co.uk

If you believe we have not handled your data properly, you can lodge a complaint with:
Information Commissioner’s Office (ICO)
Website: www.ico.org.uk

10. Cookies and Website Analytics

Our website uses cookies to:

Enhance functionality and user experience.
Track visits and performance metrics (Google Analytics).

You can disable cookies in your browser at any time. If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

11. International Data Transfers

We primarily store and process your data within the United Kingdom.
If data is transferred outside the UK (e.g., secure cloud hosting), we ensure equivalent data protection safeguards under approved UK-GDPR mechanisms.

12. Children’s Privacy

Our website and services are not directed at children under 16 unless as part of a family care plan.
We only collect information about children with explicit parental or guardian consent.

13. Changes to This Policy

We may update this Privacy Policy periodically.
All changes will be posted on this page with an updated “Last Modified” date.
Please review this policy occasionally to stay informed.

14. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this policy, please contact:

Data Protection Officer
Green Light Global Ltd
26 Millwards, Hatfield, United Kingdom
📞 +44 7349 531 675
📧 info@greenlightglobal.fshconsultancy.co.uk